Support

Open Extensions → InvestorLens → Open InvestorLens in Google Sheets. The sidebar signs you in with your Google account. If you already use investorlens.io with the same email, your plan carries over.

Hover over the cell to see the message. Common causes: the ticker isn't covered, the field name is misspelled, the period isn't available for that company, or the data needs a paid plan (quarterly, TTM, key metrics, more than 5 years). If it says you're not signed in, open the sidebar once.

Use Extensions → InvestorLens → Refresh data. Prices are cached for up to 15 minutes and financial data for up to 6 hours to keep the add-on fast.

Free accounts get 100 requests a day and paid accounts 2,000. One request loads every period for a company, so a sheet full of formulas for one ticker usually costs a single request. Limits reset at midnight UTC. The sidebar shows today's usage.

New users get every paid feature for 7 days, with no credit card. When the trial ends your account returns to the Free plan; your sheets keep working and paid-only cells show an upgrade message.

Upgrade from the add-on sidebar or the pricing page. To cancel, email us or use your account settings on investorlens.io. You keep paid access until the end of the billing period.

In Google Sheets go to Extensions → Add-ons → Manage add-ons to uninstall, and remove access at myaccount.google.com/permissions. Email us to delete your InvestorLens data; we do it within 30 days.

Companies listed on the TSX, TSX Venture Exchange and Canadian Securities Exchange. If a company is missing or a number looks wrong, email us the ticker and we'll check it.